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Customer Service

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Common

A window that SmartScreen can’t be reached right now appears. What should I do?

This is sometimes caused by an error of MS Windows Defender, not a problem of GOM software.

If SW cannot be installed due to the above error, please try the installation again from the beginning or take the following steps.

 

 

1) Please access to [Control Panel > System and Security > Windows Defender firewall > Allowed apps and features].

 

2) Please click the 'OK' button after selecting the check box of 'Windows Defender SmartScreen' as the below image.